Expanding Dialogue to Remote-Area Customers After Youth and Senior Groups Revisiting BcN-Equipped Region to Hear Service Experiences and Improvement Suggestions
KT (030200.KS) held a "Visiting Customer Listening Forum" in a remote mountainous region, the company said Wednesday.
The Customer Listening Forum is a communication program in which executives meet various customers in person each month to hear voices from the field. It is one of the key tasks of the "Customer Protection 365 TF" organization that KT established in April.
This event was the third in the series, following sessions for youth customers in April and senior customers in May. It was held on the 17th of this month for students, parents, and teachers at Okdong Elementary School in Yeongwol County, Gangwon Province.
Using the school as a channel, KT broadly gathered local residents' experiences with telecommunications services and their suggestions for improvement. In particular, the company focused on examining the digital environment experienced by customers in remote mountainous areas and on identifying service improvement tasks to enhance customer convenience. KT also conveyed its commitment to continued support, based on its interest in local children's learning environments and the strengthening of future digital capabilities.
A basic AI education program for elementary school students was also conducted at the site that day. Students learned the basic principles of artificial intelligence and participated in hands-on exercises to build AI models themselves using Teachable Machine, a web-based educational tool. They also deepened their understanding of digital technology by learning about the role of telecommunications companies in the AI era and major service cases.
Okdong-ri in Gimsatgat-myeon, Yeongwol County, Gangwon Province, is also where KT carried out a Broadband convergence Network (BcN) project in 2022 to improve digital accessibility in rural and fishing areas. "Even after building this infrastructure, we have continuously monitored the actual usage environment and service quality, and this Customer Listening Forum was likewise arranged to directly hear voices from the field and improve the telecommunications services that customers experience," KT said.
Park Hyun-jin, Executive Vice President and head of KT's Customer division, said, "We will continue to visit various customers, reflect voices from the field, and work to ensure that all customers can use our services without inconvenience."
Original reporting by Jang Hyung-im for Seoul Economic Daily.
AI-translated from Korean. Quotes from foreign sources are based on Korean-language reports and may not reflect exact original wording.
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