District by Zomato Launches Inclusive Dining Toolkit – Hospitality Biz India

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District by Zomato has launched India’s first Inclusive Dining Toolkit for restaurants, aimed at helping hospitality establishments create more accessible and welcoming dining experiences for persons with disabilities (PwDs), senior citizens, pregnant women and others with accessibility needs.
Developed in collaboration with the Department of Empowerment of Persons with Disabilities, Samarthyam and The Association of People with Disability, the toolkit provides practical guidance to restaurants on identifying accessibility gaps, improving infrastructure and enabling diners to access better information around accessibility features.
The launch event was attended by Manmeet Kaur Nanda as Chief Guest. In her address, she highlighted the importance of inclusion becoming a standard across public spaces and hospitality environments.
The initiative also introduces accessibility-focused features on the District platform, including screen-reader support, accessibility filters, AI-led recommendations for accessible dining, wheelchair and elevator information, and special assistance requests during table bookings.
Commenting on the initiative, Rahul Ganjoo said the toolkit aims to help restaurants create more thoughtful and inclusive dining experiences where every guest can participate comfortably and independently.
The initiative builds on Zomato’s broader inclusion efforts, following the company receiving the National Award for Empowerment of Persons with Disabilities in 2024 for engaging thousands of PwDs in food delivery operationsoperations.

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Hospitality Biz is a monthly news & analysis magazine reporting on & for the Indian hospitality industry.
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