News & Info from the UK Contact Centre Industry
Content Guru Brings AI-Powered CX to the Next Contact Center Summit 2026
Content Guru, a leading provider of mission-critical AI-powered customer experience (CX) solutions for large enterprises and governments, has announced its participation at the Next Contact Center Summit 2026.
The company will showcase its leading cloud CX platform storm® and AI orchestration layer, brain® as well as its intelligent digital assistant, brain MACHINE AGENT®.
Attended by senior Japanese contact centre and customer service professionals, the Next Contact Centre Summit provides insight and guidance from industry leaders outlining the technologies and trends shaping CX.
The 2026 event, organized by Call Center Japan magazine, will take place on the 16th and 17th of July. On day one, Masakatsu Yoneda, Content Guru’s Japan Country Manager, will deliver a keynote speech on CRMxAI agent demo. Yoneda-san’s session will include a live demonstration of Content Guru’s brain® MACHINE AGENT and will cover its speech-to-speech capability, covering a number of features, including multilingual support. He will also outline the trends shaping the next generation of CX and how technology can be leveraged to deliver better customer and agent experiences.
Content Guru will also be joined by the UK’s leading power distributor, which will present its case study on how it successfully automated 93% of its 20 million incoming calls by integrating its CRM with AI agents through brain®. Event attendees will also be offered the exclusive opportunity to try brain® MACHINE AGENT for themselves.
Content Guru has an established presence in Tokyo and has also worked with several leading enterprises, including Aioi Nissay Dowa, the Asian Development Bank (ADB), and Rakuten. Its storm® cloud CX platform and brain® AI orchestration layer are hosted in Japan, ensuring that every aspect of its service, from people to technology, is provided in-country.
Interested attendees can register by Clicking Here
Yoneda-san and the Content Guru team will also be attending the Call Center / CRM Demo & Conference in Japan on the 12th and 13th of November 2026 – For additional information on the event or to register Click Here
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